Shipping Policy
Shipping Policy
This Shipping Policy describes how Petfame (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 2–6 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- Domestic Shipping (within UK): Estimated delivery time is 2–6 business days
- International Shipping: Estimated delivery time is 2–14 business days. Delivery may vary depending on customs clearance and the destination country.
Please note: delivery times are estimates and not guaranteed.
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take a day to appear. You can track your package using the link provided, or via our website using your tracking number.
Shipping Restrictions
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us, and we will assist where possible.